Job Title: KEY ACCOUNT MANAGER
Location: SECTION 16, SHAH ALAM, SELANGOR

   Qualifications

 

     Graduate Degree/ Diploma (Any) & MBA Preferred

 

 

   Prior Experience & specific skills  

 

  •   5 years+ experience in managing key account customers
  •    Exposure to Multi-National Culture | Work-environment
  •    Planning and developing a Business Plan to grow profitable sales
  •    Confidence to handle Internal| External Customer Complaints over email/ phone/ web-interface
  •    Lead the interface with customers and ensure all communication is handled in a professional and positive manner

 

 

   Role & Responsibilities

 

  •    Sales Budget: Setting and achieving sales budget for assigned customers based on approved DGP.
  •    Presentation: Use Market Trends, Euromonitor Data, Store Audits and competitor intelligence to develop NPD concepts that are market leading.
  •    Quotations: Prepare quotes for customers, and prepare rationale for the cost breakdown to manage the negotiation tactics.
  •    Project Management via Key Data Schedules
  •    Communicate and Co-ordinate with customer & internal parties (R&D and Technical Departments) for technical consumer panel testing, regulatory approvals, and ensure that related customer queries are responded in a timely manner. Handling all customer complaints and addressing these with a degree of urgency.
  •    Co-Ordinate Packaging: Work with Packaging Manager and suppliers to provide the customer with innovative designs, best cost and service.

 

 

   Preferred Behavioral Traits

 

  •    Problem solving skills
  •    Good interpersonal and team working skills
  •    Self-starter with flexible, decisive and quick-thinking approach to work
  •    Goal oriented, analytical, self-motivated, confident, proactive
  •    Hands On approach to any Challenges
  •    The ability to prioritise and progress several projects simultaneously.
  •    PC literate with very good Excel (V look-up, H look-up)| PowerPoint
  •    Fluent in English. Ability to converse in Mandarin would be an added advantage

   Reporting To

 

       Head Of Sales